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Can a mortgage lender refuse payment explored

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December 16, 2025

Can a mortgage lender refuse payment explored

Can a mortgage lender refuse payment? This inquiry, often veiled in the labyrinthine clauses of financial contracts, probes the very bedrock of the borrower-lender relationship. It is a question that resonates with a subtle yet profound tension, hinting at the power dynamics inherent in the securing of one’s most significant investment. To navigate this query is to embark on a journey through the intricate interplay of contractual obligations, legal frameworks, and the often-unseen contingencies that can disrupt the seemingly straightforward flow of financial obligation.

The essence of a mortgage agreement lies in a mutual understanding: the borrower commits to regular payments, and the lender, in turn, forbears from immediate repossession. This symbiotic arrangement, however, is not without its potential points of contention. Understanding the specific stipulations within a mortgage contract, the precise definitions of delinquency, and the acceptable modalities of payment are paramount to comprehending when a lender might legitimately demur from accepting funds.

Conversely, identifying instances where such refusal constitutes an overreach or an improper action is crucial for borrowers seeking to uphold their end of the bargain and protect their equity.

Understanding the Core Question: Can a Mortgage Lender Refuse Payment?

Can a mortgage lender refuse payment explored

The ability of a mortgage lender to refuse a payment is a critical aspect of homeownership, directly impacting a borrower’s financial stability and credit standing. While seemingly straightforward, the legal and contractual frameworks governing mortgage payments are nuanced, defining specific circumstances under which a lender may legally reject funds. This examination delves into the foundational principles, contractual provisions, and permissible reasons for payment refusal, alongside identifying situations where such actions are generally considered improper.Mortgage payments are not merely voluntary contributions; they are legally binding obligations stipulated in a mortgage agreement, a contract between the borrower and the lender.

This agreement Artikels the terms of the loan, including the principal amount, interest rate, repayment schedule, and crucially, the conditions under which payments are to be made and accepted. The lender’s acceptance of payments is fundamental to the servicing of the loan and the ultimate satisfaction of the debt.

Legal and Contractual Basis for Mortgage Payments

The legal foundation for mortgage payments rests on contract law and specific statutes governing real estate finance. The mortgage document itself, along with the promissory note it secures, establishes the borrower’s promise to repay the borrowed funds. These documents are legally enforceable instruments. State and federal laws provide a regulatory framework, ensuring fair lending practices and outlining the rights and responsibilities of both borrowers and lenders.

These laws often dictate how payments must be applied and what constitutes a default.

Typical Clauses Governing Payment Acceptance in Mortgage Agreements

Mortgage agreements invariably contain clauses that detail the process and requirements for payment. These typically include:

  • Payment Due Date: Specifies the exact date by which each monthly payment is due.
  • Grace Period: Artikels a period after the due date during which a payment can be made without incurring late fees.
  • Payment Methods: May specify acceptable methods of payment, such as checks, electronic transfers, or money orders.
  • Late Fees: Details the penalties for payments received after the grace period has expired.
  • Application of Payments: Explains how payments will be allocated (e.g., to principal, interest, escrow, late fees).
  • Default Provisions: Defines what constitutes a default, often including failure to make timely payments.

Primary Reasons a Lender Might Legally Refuse a Payment

While lenders are generally obligated to accept payments that comply with the loan agreement, several specific circumstances can lead to a legal refusal:

  • Payment is Significantly Underpaid: If a payment is substantially less than the amount due, including principal, interest, and any applicable escrow amounts, a lender may refuse it. This is because an underpayment does not fulfill the contractual obligation for that period.
  • Payment is Made with Non-Acceptable Funds: Some agreements may specify acceptable payment methods. For instance, if a lender explicitly states they do not accept personal checks for final payoffs or requires certified funds, a payment made via a non-specified method might be refused.
  • Payment is Attempted After Foreclosure Proceedings Have Begun (in certain jurisdictions/circumstances): While a borrower can often cure a default and stop a foreclosure by making a full payment, there are stages in the foreclosure process where the lender’s legal actions may supersede simple payment acceptance. This is highly dependent on state law and the specific actions taken by the lender.
  • Payment is for a Disputed Amount Not Yet Resolved: If there is an ongoing, documented dispute regarding the loan balance or a specific charge, and the borrower attempts to pay only the undisputed portion while withholding the disputed amount, the lender might refuse the partial payment until the dispute is resolved.
  • Payment is Not Tendered in the Correct Currency or Format: Payments must typically be made in U.S. dollars and in a form that the lender can process.

Scenarios Where a Payment Refusal is Generally Considered Improper

In most standard scenarios, a mortgage lender refusing a payment would be considered improper if it violates the terms of the mortgage agreement or consumer protection laws. These improper refusals often occur when:

  • A payment is made on time and for the correct amount, but refused due to administrative error: Mistakes by the lender’s processing department can lead to an erroneous refusal.
  • A lender refuses a payment solely because the borrower is in bankruptcy, without proper legal authorization: While bankruptcy imposes an automatic stay that affects payments, lenders must follow specific legal procedures to seek relief from the stay to refuse payments or initiate foreclosure.
  • A lender refuses a payment to artificially accelerate a default: This would involve a lender deliberately rejecting a valid payment to create a basis for foreclosure or to charge additional fees.
  • A lender refuses a payment that is only slightly short due to a minor calculation error by the borrower, especially if the lender has a history of accepting such minor discrepancies: While technically the full amount is owed, lenders often have discretion in handling minor shortfalls, and an outright refusal without prior communication or attempt to resolve can be viewed negatively.
  • A lender refuses a payment made via a method that is not explicitly prohibited by the contract and is a reasonable alternative: If the contract is silent on a specific payment method and the borrower uses a common and secure method, refusal without justification could be problematic.

It is crucial for borrowers to understand their mortgage agreement and to maintain clear communication with their lender. Documenting all payment attempts and communications is vital in cases where a refusal occurs.

Specific Circumstances Leading to Payment Refusal

Can a mortgage lender refuse payment

While the general principle allows borrowers to make payments, mortgage lenders are not obligated to accept every payment under all circumstances. Several specific situations can lead to a lender refusing a payment, often stemming from contractual agreements, legal obligations, or the borrower’s financial standing. Understanding these scenarios is crucial for homeowners to ensure their payments are correctly processed and to avoid potential complications.Lenders operate within a framework of legal and contractual obligations that dictate how mortgage payments are handled.

These obligations are designed to protect both parties, but they also provide specific grounds for a lender to decline a payment that does not conform to the established terms or legal requirements.

Late Payment Procedures and Lender Rights

When a mortgage payment is late, the lender’s rights and obligations shift according to the terms of the mortgage agreement and relevant state laws. While a single late payment might not immediately trigger a refusal, repeated or significantly delayed payments can lead to a lender exercising its contractual rights. These rights often include the assessment of late fees and, in more severe cases, the initiation of foreclosure proceedings.A mortgage contract typically specifies a grace period after the due date within which a payment can be made without penalty.

However, once this grace period expires, the lender is generally entitled to charge late fees as stipulated in the loan documents. These fees are intended to compensate the lender for the administrative costs and the loss of expected revenue. If a borrower attempts to make a payment that includes only the principal or interest but not the accrued late fees, the lender may refuse the payment until all outstanding amounts, including fees, are settled.

This refusal is based on the contractual agreement that all due amounts must be paid to satisfy the current obligation.

Rejection of Partial Payments

The acceptance of partial mortgage payments is a complex issue, with lenders often having the discretion to refuse them. While some lenders may have policies allowing for the acceptance of partial payments under certain conditions, particularly if the borrower is actively working with them to resolve a delinquency, it is not a universal right. The primary reason for refusal is that a partial payment does not satisfy the full contractual obligation for that billing cycle.Lenders are not typically required to accept a partial payment and apply it to a borrower’s account in a way that prevents default.

Instead, they may hold the partial payment in a suspense account, awaiting the remainder of the due amount. If the full payment is not received within a specified timeframe, the lender can then treat the payment as insufficient, leading to the full amount being considered late or overdue. This can trigger late fees and negatively impact the borrower’s credit score.

“A partial payment, by definition, does not fulfill the full monthly obligation. Therefore, lenders are generally within their rights to refuse it, especially if it could jeopardize the integrity of the loan servicing process or imply a continued inability to meet contractual terms.”

Payments Through Unauthorized Channels

The method through which a payment is submitted can also be a reason for its refusal. Mortgage lenders establish specific, authorized channels for receiving payments to ensure security, efficiency, and proper accounting. Payments made through channels not officially sanctioned by the lender can be rejected.These authorized channels typically include:

  • Direct bank transfers (ACH)
  • Online payment portals provided by the lender
  • Mail to a designated payment processing address
  • In-person payments at authorized branches or payment centers

If a borrower attempts to send a payment via a method not on this approved list, such as a personal check mailed to a loan officer’s home address or a payment made through a third-party service not affiliated with the lender, the lender is likely to refuse it. This refusal is based on the lender’s need to maintain control over the payment process, verify the payment’s legitimacy, and ensure compliance with financial regulations.

Unrecognized payment methods can pose security risks and complicate the reconciliation of payments.

Impact of Borrower Default on Lender Obligations

When a borrower defaults on their mortgage loan, the lender’s obligation to accept payments undergoes significant changes. Default occurs when a borrower fails to meet the terms of the mortgage agreement, most commonly by missing scheduled payments. In such situations, the lender’s primary objective shifts from routine payment collection to addressing the delinquency and potentially recovering the outstanding debt.Once a borrower is in default, the lender is generally not obligated to accept any further payments, especially if they have initiated legal action, such as a notice of intent to accelerate the loan or the commencement of foreclosure proceedings.

Even if a borrower subsequently attempts to make a payment, the lender may refuse it if the default has reached a point where the loan has been accelerated, meaning the entire outstanding balance is immediately due.In some jurisdictions or under specific loan modifications, a lender might agree to reinstate the loan if the borrower pays all past-due amounts, including principal, interest, late fees, and any other associated costs.

However, without such an agreement, and particularly after formal default procedures have begun, the lender has considerable latitude to refuse payments as they pursue legal remedies to resolve the defaulted loan.

Borrower’s Rights and Recourse When Payment is Refused: Can A Mortgage Lender Refuse Payment

Can a mortgage lender refuse payment

When a mortgage lender unexpectedly refuses a borrower’s payment, it can trigger a cascade of financial and legal concerns. Understanding the immediate steps and available recourse is crucial for homeowners facing this unsettling situation. This section Artikels the essential actions borrowers should consider and the avenues for resolution.A wrongful refusal of payment can lead to late fees, damage to credit scores, and even the initiation of foreclosure proceedings, despite the borrower’s intent and attempt to meet their obligations.

Therefore, a prompt and informed response is paramount.

Steps for Addressing Payment Refusal

If a borrower believes their mortgage payment has been wrongly refused, a structured approach is necessary to document the issue and seek resolution. This typically involves direct communication with the lender, followed by escalation if necessary.Here are the recommended steps:

  • Immediate Documentation: Gather all evidence of the attempted payment. This includes transaction confirmations, bank statements showing funds were available, canceled checks, or any communication from the lender acknowledging or refusing the payment.
  • Formal Written Communication: Send a certified letter to the mortgage lender detailing the date and method of the attempted payment, the amount, and the lender’s refusal. Request a clear explanation for the refusal and confirmation that the payment will be applied correctly without penalty.
  • Contacting Customer Service: While written communication is vital for record-keeping, also engage with the lender’s customer service department. Note the date, time, representative’s name, and a summary of the conversation.
  • Reviewing Loan Documents: Carefully examine the mortgage agreement for clauses related to payment acceptance, acceptable payment methods, and procedures for handling payment disputes.

Effective Communication Strategies with Lenders

Navigating conversations with a mortgage lender after a payment refusal requires a strategic and professional approach to ensure clarity and achieve a favorable outcome. The goal is to present a clear case for the borrower’s compliance and the lender’s error.Key strategies include:

  • Maintain a Calm and Professional Demeanor: Even in frustrating circumstances, emotional outbursts can hinder productive dialogue. Stick to the facts and the evidence.
  • Be Specific and Factual: Clearly state the date of payment, the amount, the method used, and the date the payment was attempted. Reference any transaction IDs or confirmation numbers.
  • Request Written Confirmation: Always ask for any agreements, explanations, or resolutions to be provided in writing. This creates a verifiable record of the lender’s responses.
  • Escalate Within the Lender’s Organization: If initial contact with customer service is unproductive, ask to speak with a supervisor or a dedicated dispute resolution department.

The Role of Regulatory Bodies in Payment Disputes

When direct communication with the mortgage lender fails to resolve a payment dispute, borrowers have access to regulatory bodies designed to mediate and enforce consumer protection laws. These agencies provide an impartial platform for addressing grievances.The primary regulatory bodies involved include:

  • Consumer Financial Protection Bureau (CFPB): The CFPB is a federal agency that protects consumers in the financial sector. Borrowers can file complaints online, which the CFPB then forwards to the lender for a response. The agency monitors these complaints to identify patterns of misconduct.
  • State Banking or Financial Regulators: Many states have their own agencies that oversee mortgage lenders operating within their borders. These bodies can investigate complaints and take enforcement actions.
  • Department of Housing and Urban Development (HUD): For loans backed by federal agencies, HUD may have a role in mediating disputes.

These organizations act as intermediaries, ensuring lenders adhere to federal and state regulations and providing borrowers with a mechanism for accountability.

Potential Legal Actions for Borrowers

In situations where a mortgage lender’s refusal of payment leads to significant financial harm or a breach of contract, borrowers may consider pursuing legal action. This is typically a last resort after other avenues for resolution have been exhausted.Potential legal actions include:

  • Breach of Contract Lawsuit: If the lender’s actions violate the terms of the mortgage agreement, a borrower may sue for breach of contract. This could seek damages for financial losses incurred, such as erroneous late fees or credit damage.
  • Wrongful Foreclosure Lawsuit: If a lender initiates foreclosure proceedings based on a payment they wrongfully refused, a borrower can file a lawsuit to halt the foreclosure and seek damages.
  • Seeking Injunctive Relief: A borrower might petition a court for an injunction to prevent the lender from taking adverse actions, such as reporting a delinquency or proceeding with foreclosure, while the dispute is being resolved.

Consulting with a qualified attorney specializing in real estate law or consumer protection is essential before embarking on any legal recourse to understand the viability of a case and the associated costs.

Lender’s Obligations and Best Practices Regarding Payment Acceptance

Can a mortgage lender refuse payment

Navigating mortgage payments can be complex, and understanding the lender’s role in accepting and applying these payments is crucial for borrowers. Lenders have significant obligations once a payment is made, extending beyond mere receipt to accurate application and transparent communication. Adhering to best practices ensures a smooth financial relationship and helps prevent disputes.

Duty to Apply Payments Correctly

Once a mortgage payment is accepted by a lender, they are legally and contractually obligated to apply it accurately to the borrower’s loan. This means allocating funds to the correct components of the loan, typically principal, interest, fees, and escrow, in the order specified by the mortgage agreement and federal regulations. Failure to do so can result in incorrect loan balances, late fees, damage to credit scores, and even wrongful foreclosure.

The Real Estate Settlement Procedures Act (RESPA) and state laws often govern how payments must be applied.

Importance of Clear Communication on Payment Policies

Transparent communication from lenders regarding their payment policies is paramount. Borrowers need to understand how their payments will be processed, what constitutes a valid payment, and any deadlines or cut-off times. This includes clear information on accepted payment methods, processing times for different methods, and any specific requirements for payments made outside of the standard electronic or mail channels. Ambiguity in these policies can lead to misunderstandings and unintentional payment errors by the borrower, which could then be grounds for refusal.

Best Practices for Lenders in Handling Payment Inquiries and Disputes

Lenders should establish robust procedures for handling borrower inquiries and disputes related to payment acceptance and application. This involves training customer service representatives to provide accurate information and to escalate complex issues promptly. Proactive communication, especially when a payment is in question, is a key best practice. This includes acknowledging receipt of funds, clarifying any discrepancies, and providing clear next steps.

Effective dispute resolution mechanisms are also essential. This may include:

  • Establishing a dedicated team or process for investigating payment discrepancies.
  • Providing borrowers with clear timelines for resolution.
  • Documenting all communications and actions taken.
  • Offering multiple channels for dispute submission, such as phone, email, and online portals.

Sample Lender Communication Template for Payment Refusal

When a lender must refuse a payment, providing a clear, concise, and empathetic communication is vital. The following template Artikels key elements a lender could use:

Subject: Important Information Regarding Your Recent Mortgage Payment – Loan Account [Loan Number]Dear [Borrower Name],This letter is to inform you about a matter concerning the mortgage payment for your property located at [Property Address], associated with loan account number [Loan Number].We received a payment attempt on [Date of Payment Attempt] in the amount of [Amount of Payment Attempt]. Unfortunately, we were unable to accept and apply this payment due to [Clearly state the specific reason for refusal.

Examples: “the payment being made via an unaccepted method,” “the payment not meeting the minimum required amount due to [reason],” “a discrepancy in the payment details that could not be resolved.”].To ensure your loan remains in good standing, please take the following steps:

  1. [Specific instruction for the borrower to rectify the situation. Examples: “Please resubmit the payment using one of our approved methods, such as [list approved methods, e.g., online portal, direct debit, certified check].”],
  2. [Additional instructions if applicable. Examples: “Ensure the corrected payment amount is [corrected amount] to cover the full amount due.”],
  3. [Information on how to make the corrected payment. Examples: “You can make your corrected payment through our online portal at [website address] or by mailing a certified check to [mailing address].”].

We understand that managing mortgage payments can sometimes be challenging. If you have any questions or require assistance in making your corrected payment, please do not hesitate to contact our Loan Servicing Department at [Phone Number] or reply to this email. We are here to help you resolve this matter promptly.We value your business and are committed to assisting you.Sincerely,The [Lender Name] Loan Servicing Team

While a mortgage lender can refuse certain payments under specific circumstances, understanding the intricacies of reverse mortgages is crucial, especially concerning the timeline for how long does a reverse mortgage go through probate. This complex process can influence a lender’s acceptance of subsequent payments, highlighting why direct communication about their refusal policies is always advisable.

The Ripple Effect: How Payment Refusal Unravels Mortgage Security

When a mortgage lender refuses a borrower’s payment, it’s not merely an administrative hiccup; it triggers a cascade of potentially severe financial repercussions that can quickly destabilize a borrower’s housing security. This refusal, whether justified or not, fundamentally alters the loan’s status and opens the door to significant negative consequences.The immediate aftermath of a payment refusal can be deceptively simple but profoundly damaging.

What was a current loan can swiftly be reclassified, initiating a downward spiral of financial penalties and reputational damage that can be difficult to escape.

Loan Delinquency Status Escalation, Can a mortgage lender refuse payment

A refused payment directly impacts the loan’s standing, potentially shifting it from a current status to delinquent. This change is not just a label; it triggers a series of actions by the lender and alerts credit bureaus to the borrower’s inability to meet their obligations.Delinquency is typically measured in days past the due date.

  • Grace Period Expiration: Most mortgages offer a grace period, usually 15 days, after the due date. If payment is not received and accepted within this window, the loan is officially considered delinquent.
  • Late Fees: Lenders are authorized to charge late fees, often a percentage of the monthly payment or a flat fee, as soon as the grace period expires. These fees compound the amount owed.
  • Reporting to Credit Bureaus: Lenders are obligated to report payment status to major credit bureaus. A delinquency, even for a short period, will appear on the borrower’s credit report.

The severity of delinquency is categorized, with lenders often taking more aggressive actions as the days past due increase.

Credit Score Degradation

The most pervasive and long-lasting consequence of a refused payment and subsequent delinquency is the damage inflicted upon a borrower’s credit score. A good credit score is vital for future financial endeavors, and even a single significant negative mark can have a far-reaching impact.Credit scores are a numerical representation of creditworthiness.

  • Initial Impact: Even a single 30-day late payment, if reported, can cause a significant drop in a credit score, potentially by tens of points.
  • Cumulative Effect: Multiple delinquencies or longer periods of non-payment lead to more severe score reductions. A 60-day or 90-day delinquency is far more damaging than a 30-day one.
  • Long-Term Implications: Negative marks can remain on a credit report for up to seven years, making it challenging to obtain new credit, secure favorable interest rates on future loans (including potentially another mortgage), or even rent an apartment.

The FICO score, a widely used credit scoring model, assigns significant weight to payment history, making this aspect critical. A score dropping from excellent to poor can mean the difference between qualifying for a loan and being denied.

Escalation to Foreclosure Risks

When payment refusals persist and lead to prolonged delinquency, the risk of foreclosure becomes a stark reality. Foreclosure is the legal process by which a lender reclaims a property due to a borrower’s failure to make mortgage payments.Foreclosure is the ultimate consequence of an unaddressed mortgage default.

  • Notice of Default: After a certain period of delinquency (varying by state and loan terms, often 90-120 days), the lender will typically issue a formal Notice of Default. This is a serious warning that foreclosure proceedings are imminent.
  • Acceleration Clause: Many mortgage agreements contain an acceleration clause. This clause allows the lender to demand the entire outstanding loan balance immediately upon default, rather than waiting for the loan’s original term to end.
  • Foreclosure Proceedings: If the borrower cannot cure the default (i.e., pay the missed payments, late fees, and any other associated costs), the lender can initiate legal foreclosure proceedings. This can result in the forced sale of the property.

The timeline to foreclosure varies significantly by jurisdiction and lender policy, but the progression from a refused payment to a potential loss of home is a direct and alarming possibility.

Timeline of Events Following Unjustified Payment Refusal

A borrower who believes their payment was unjustly refused by a lender faces a critical need to act swiftly and document every step. The following timeline illustrates a potential sequence of events, emphasizing the urgency of addressing the situation.A hypothetical timeline highlights the rapid escalation:

  1. Day 1: Payment Submitted. Borrower submits a mortgage payment via the lender’s approved method.
  2. Day 3-5: Payment Refused Notification. Borrower receives notification that the payment was refused, with a stated reason (e.g., insufficient funds, incorrect information, technical error). The borrower believes the refusal is unjustified.
  3. Day 5-7: Borrower Contacts Lender. Borrower immediately contacts the lender to dispute the refusal, provide clarification, and arrange for an alternative, valid payment. They request written confirmation of the refusal and the reason.
  4. Day 10: Second Payment Attempt/Resubmission. Borrower resubmits payment or makes payment via a different, confirmed method.
  5. Day 16 (approx.): Delinquency Notification. If the initial refused payment falls outside the grace period and the resubmitted payment is not accepted or processed correctly, the borrower receives a delinquency notice and potentially a late fee assessment.
  6. Day 30-45: Credit Report Update. The delinquency is reported to credit bureaus, negatively impacting the borrower’s credit score.
  7. Day 60-90: Escalated Collection Efforts. Lender may intensify collection efforts, including phone calls and letters.
  8. Day 90-120: Notice of Default. If the issue remains unresolved, the borrower receives a formal Notice of Default, signaling the initiation of foreclosure proceedings.

Each day is critical in preventing the situation from spiraling out of control. Documenting all communication, payment attempts, and lender responses is paramount for the borrower’s defense.

Final Wrap-Up

Ultimately, the question of whether a mortgage lender can refuse payment is not a simple yes or no. It is a nuanced exploration of contractual integrity, legal boundaries, and the practicalities of financial transactions. By dissecting the circumstances that permit refusal, understanding the borrower’s recourse, and acknowledging the lender’s responsibilities, we gain a clearer perspective on this vital aspect of homeownership.

The potential ramifications of a refused payment, from delinquency to foreclosure, underscore the importance of vigilance and informed action for all parties involved, ensuring the mortgage remains a tool for stability rather than a source of undue hardship.

Detailed FAQs

Can a lender refuse a payment made slightly before the due date?

Generally, lenders are expected to accept payments made before or on the due date. Refusing such a payment would be highly unusual and likely improper, as it fulfills the borrower’s obligation ahead of schedule.

What if a payment is sent through a method not explicitly listed in the contract?

While contracts often specify preferred payment methods, a lender refusing a payment solely because it arrived via an alternative, yet functional, channel might be acting improperly, especially if the payment is still received within the grace period and is the full amount due.

Can a lender refuse a payment if there is a dispute about the loan balance?

Lenders are typically obligated to accept payments that cover at least the minimum amount due, even if there is a dispute. Refusing payment in such a scenario could exacerbate the situation and potentially lead to wrongful delinquency reporting. It is advisable to communicate the dispute and continue making the undisputed portion of the payment.

What happens if a lender refuses a payment and then initiates foreclosure?

If a borrower can prove they attempted to make a valid payment that was wrongfully refused, and the lender subsequently initiated foreclosure proceedings, the borrower may have grounds to challenge the foreclosure in court.

Is there a time limit for a lender to accept or refuse a payment?

While specific time limits for acceptance or refusal after receipt aren’t always explicitly stated in contracts, reasonable commercial practices and regulations dictate that lenders should process payments promptly. Delays in processing or outright refusal without valid cause can be problematic.